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    “Backdoor” Credit Card Company and Reconsideration Phone Numbers

    Brendan Harkness

    Brendan Harkness

    Updated May 02, 2019

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    Want to check your application status on a credit account? Or ask for reconsideration with different terms?

    It’s usually best to call the number on the back of your card when you need help. But if you can’t do that or need a different number, you can find other options here.

    These numbers will help you get in touch with customer service reps as well as credit analysts and underwriters at a variety of issuers. In addition to basic customer support, they can often do things like:

    • help you find credit cards that they issue
    • find out your application status
    • tell you more about why you got denied
    • reconsider you for other credit products or terms
    • give you a higher credit limit or lower APR
    • help you use your rewards and benefits

    You probably won’t get the direct line to executives at these banks, but calling these numbers might get you more help than the regular customer service line.

    This list is constantly changing, and we do our best to keep it up to date. If you discover a new phone number, or would like to report one that is not working below, please email us or tweet us @CardInsider.

    AAA

    • Main Support Line: 800-328-4850

    AccountNow

    • Main Support Line: 866-925-2036

    ACE Cash Express

    • Main Support Line: 877-223-2274

    American Express

    Personal Cards

    Small Business Cards

    • Main Support Line: 800-492-3344
    • Apply by Phone: 800-519-6736
    • Pay Bill: 800-472-9297

    Travel Services

    • Flight, Hotel, Car Online Support Line: 800-297-2977
    • Cruise Online Support: 800-297-5627
    • American Express Vacations: 800-335-3342
    • Membership Rewards: 800-297-3276
    • Platinum Travel Services: 800-443-7672

    Barclays / Barclaycard

    • Main Support Line: 866-928-8598
    • Credit Card Activation: 877-408-8866
    • Fax Number: 866-823-8178
    • International (call collect): 302-255-8888
    • Twitter: @BarclaycardUS
    • Twitter for Customer Support: @AskBCUS
    • International Twitter: @Barclaycard

    Best Buy

    My Best Buy® Credit Card, MasterCard®, and Visa®

    • Main Support Line: 888-574-1301
    • Technical Assistance: 888-738-4624
    • Outside the U.S., Canada, and Puerto Rico (call collect)
    • Twitter: @BestBuy

    Bank of America

    • Main Support Line: 800-732-9194
    • Lost/Stolen Card Reporting: 800-732-9194
    • Confirm Balance or Activity, New Accounts: 800-432-1000
    • Credit Card Activation: 800-276-9939
    • Secured Accounts: 888-260-4696
    • International (call collect): 302-255-8888
    • Customer Satisfaction: 800-421-2110, 888-991-8222
    • Credit Analyst – Existing Cardholders: 866-811-4108, 800-718-6072
    • Application Status: 877-721-9405
    • Twitter: @BankOfAmerica
    • Twitter for Customer Support: @BofA_Help

    Bank of Hawaii

    • Bank of Hawaii MyBankoh Rewards Credit Card customers: 1-888-455-5330
    • Bank of Hawaii Hawaiian Airlines® Consumer Credit Card: 1-866-250-2883
    • Bank of Hawaii Hawaiian Airlines® Business Credit Card: 1-866-686-5229

    Capital One

    Personal Cards

    • Main Support Line: 800-CAPITAL (800-227-4825)
    • Foreign Calls: 804-934-2001
    • Rewards Center: 800-228-3001
    • Online Banking Support: 866-750-0873
    • Fraud Protection: 800-427-9428, 800-239-7054
    • International calls to report lost or stolen cards (call collect): 804-934-2001
    • Apply for a Credit Card: 800-695-5500
    • Automated Application Status: 800-548-4593
    • Secured Card – Initial Deposit: 800-219-7931
    • Payment Protection Service: 888-527-6904
    • Account Specialist: 800-625-7866, 800-889-9939, 800-625-7866
    • Customer Relations: 800-951-6951
    • Debt Recovery: 800-258-9319
    • Account Retention: 877-513-9959
    • Senior Escalation Account Managers: 800-707-0489
    • Charge Dispute Fax Number: 888-435-4217
    • Twitter: @CapitalOne
    • Twitter for Customer Support: @AskCapitalOne
    • Twitter for Capital One Careers: @CapitalOneJobs
    • Twitter for Capital One Future Edge Investing for Good: @YourFutureEdge
    • Twitter for Capital One Investing: @COFInvesting

    Small Business Cards

    • Main Support Line: 800-867-0904
    • Online Banking Customer Service: 866-750-0873
    • International calls to report lost or stolen card (call collect): 804-934-2001
    • Business Banking Customer Service to report lost or stolen cards: 877-987-4249
    • Online Banking Customer Service: 877-442-3764
    • Twitter for Capital One Spark Business: @CapitalOneSpark

    Chase

    Personal Cards

    • Main Support Line: 800-432-3117
    • International calls (call collect): 302-594-8200
    • Application Status: 800-436-7927
    • Credit Analyst: 888-245-0625
    • Chase Executive Office: 888-622-7547
    • Chase Credit Department: 888-688-6708
    • Twitter: @Chase
    • Twitter for Customer Support: @ChaseSupport
    • Twitter for J.P. Morgan: @jpmorgan

    Business Cards

    • Main Support Line: 888-269-8690
    • International calls (call collect): 480-350-7099
    • Twitter for Chase for Business: @ChaseforBiz

    Citi / Citibank

    Personal Cards

    • Main Support Line: 800-347-4934
    • Lost/Stolen Cards and Account Info: 800-950-5114
    • Internet Security Specialists: 888-285-9696
    • Credit Card Application Status: 888-201-4523
    • Costco Card Application Status: 877-343-4118
    • General Rewards Assistance: 800-THANKYOU (800-842-6596)
    • Servicio al cliente espanol: 800-947-9100
    • Citi AAdvantage® Cards: 888-766-2484
    • Citi Credit Bureau Dispute Fax Number: 866-713-5028
    • Twitter: @Citi
    • Twitter for Customer Support: @AskCiti

    Business Cards

    • Main Support Line: 866-422-3091
    • CitiBusiness AAdvantage Cards: 800-732-6000

    Credit First National Association

    • Main Support Line: 800-321-3950

    Digital Federal Credit Union

    • Main Support Lines: 508-263-6700, 800-328-8797
    • Report lost/stolen cards (after hours): 800-847-2911
    • Twitter: @DCUcreditunion

    Diners Club International

    • Main Support Line: 800-234-6377
    • Outside the U.S.: 514-877-1577
    • Twitter: @DinersClub

    Discover

    • Main Support Line: 800-DISCOVER (800-347-2683)
    • Outside the U.S.: 801-902-3100
    • TDD: 1-800-347-7449
    • Twitter: @Discover

    Express

    • Main Support Line: 800-201-4955
    • TDD/TTY: 800-695-1788

    First Bankcard

    • Main Support Line: 888-295-5540
    • Report Lost or Stolen Credit Card: 800-444-6938
    • User ID/Password Help or Technical Assistance: 888-467-2217
    • Hearing Impaired Customers with TDD Equipment: 855-827-9660
    • Request Cardmember Agreement: 888-295-5540

    First National Bank of Omaha

    • Main Support Line: 888-530-3626
    • Report Lost or Stolen Credit Card: 800-444-6938

    First Premier Bank

    • Main Support Line: 800-987-5521

    GE Moneybank

    • Main Support Line: 866-419-4096
    • Credit Analysit/Credit Solutions: 866-519-6441

    Home Depot

    • Main Support Line: 866-875-5488
    • Commercial Revolving Cards: 866-875-5489
    • Commercial Accounts: 866-875-5490
    • Home Depot Project Loan: 877-476-3860
    • Credit Analyst: 800-677-0232
    • Application Status: 423-467-6957
    • Twitter: @HomeDepot
    • Twitter for Customer Support: @HomeDepot_Care

    HSBC

    • Main Support Line: 888-385-8916
    • Application Status: 866-574-4421
    • Credit Analyst: 866-551-0258
    • Twitter for US: @HSBC_US
    • Twitter for entire company: @HSBC

    Kaiku Finance

    • Main Support Line: 855-285-2458
    • Twitter: @kaiku

    Key Bank

    • Main Support Line: 800-539-2968
    • Application Status: 888-201-4523
    • Key Bank Credit Research Fax: 216-357-6404
    • Twitter: @keybank
    • Twitter for Customer Support: @KeyBank_Help

    Lane Bryant

    • Main Support Line: 866-886-4731
    • Credit Inquiries: 800-888-4163
    • Twitter: @lanebryant

    The Loft

    • Main Support Line: 888-563-8444
    • International line: 614-534-2756
    • TDD/TTY: 800-695-1788
    • Twitter: @LOFT

    Lord & Taylor

    • Main Support Line: 866-465-8292
    • Balance Inquiries: 800-223-7440
    • Twitter: @lordandtaylor

    Lowe’s

    • Main Support Line: 888-840-7651
    • Business Account: 888-840-7651
    • Business Rewards: 866-537-1397
    • Accounts Receivable: 866-232-7443
    • Application Status: 800-445-6937
    • Lowe’s Fraud/Underwriting/Credit Department: 800-444-1408
    • Twitter: @Lowes
    • Twitter for Customer Support: @LowesCares

    Macy’s

    • Main Support Line: 888-257-6757
    • Recovery Services: 800-543-9617
    • Twitter: @Macys

    MasterCard

    Navy Federal Credit Union

    • Main Support Line: 888-842-6328
    • Free Financial Consultation: 888-503-7106 x48492
    • Twitter: @NavyFederal
    • Twitter for Customer Support: @NavyFederalHelp

    Netspend

    Nordstrom Bank

    • Main Support Line: 866-491-7860
    • Nordstrom Visa Signature: 866-445-0433
    • Nordstrom Platinum Visa and Retail: 800-964-1800
    • Twitter: @Nordstrom

    PNC

    • Main Support Line: 800-762-2265
    • Twitter: @PNCBank

    OneUnited Bank

    • Main Support Line: 877-663-8648
    • Twitter: @oneunited

    PenFed Credit Union

    • Main Support Line: 800-247-5626
    • Account Information: 402-951-2353
    • Report Lost/Stolen Card: 800-556-5678
    • Reward Information: 800-247-5626
    • Twitter: @PenFed

    READYdebit

    • Main Support Line: 866-295-2460
    • Twitter: @readydebit

    Regions Bank

    Sak’s First

    • Main Support Line: 800-221-8340
    • Twitter: @saks

    Sallie Mae

    • Main Support Line: 800-587-7309
    • Credit Department: 877-564-7965
    • Credit Analyst: 877-903-7968
    • Twitter: @SallieMae

    Sam’s Club

    • Main Support Line: 888-746-7726
    • Consumer Credit Card Services: 800-964-1917
    • Consumer MasterCard Services: 866-220-0254
    • Business Credit Card Services: 800-203-5764
    • Business MasterCard Services: 866-220-2760
    • Direct Credit Services: 800-362-6196
    • Twitter: @SamsClub

    Sears

    • Main Support Line: 800-815-7700
    • Card Activation: 800-589-7327
    • Technical Difficulties: 800-815-7701
    • Lost/Stolen Card Reporting: 800-819-9000
    • Collections: 800-733-1116
    • Sears Credit Bureau Dispute Fax Number: 866-533-1820
    • Twitter: @Sears
    • Twitter for Customer Support: @searscares

    Shell Fleet Card

    • Main Support Line: 800-223-3296
    • Twitter: @Shell

    Staples

    • Main Support Line: 800-333-3330
    • Twitter: @Staples

    Sunoco

    • Main Support Line: 866-635-7981
    • Corporate Credit Card: 800-935-3387
    • Twitter: @Sunoco

    Synchrony Bank

    • Main Support Line: 866-226-5638
    • Credit card information: 855-220-3806
    • Twitter: @SYFNews
    • Twitter for Customer Support: @AskSynchrony

    Synovus Bank

    • Main Support Line: 888-796-6887
    • Twitter: @Synovus

    TD Bank USA

    • Main Support Line: 888-751-9000
    • Twitter: @TDBank_US

    Tiffany

    TJ Maxx

    • Main Support Line: 800-926-6299
    • Rewards Credit Card: 800-952-6133
    • Rewards Platinum MasterCard: 877-890-3150
    • Twitter: @tjmaxx

    United Nations Federal Credit Union

    • Main Support Line: 800-891-2471
    • Twitter: @UNFCU

    USAA

    U.S. Bank

    • Main Support Line: 800-872-2657
    • Alternate Number: 800-947-1444
    • Debt Recovery Services: 800-308-3648
    • Twitter: @usbank

    Valero

    • Main Support Line: 800-333-3560

    Victoria’s Secret

    Visa

    Wal-Mart

    • Main Support Line: 877-294-7880
    • Commercial Accounts: 800-301-5546
    • Card Underwriting: 877-294-7548
    • Escalated Help Desk: 877-294-7541
    • Twitter: @Walmart

    Washington Mutual / WaMu

    • Main Support Line: 800-356-0011
    • New Accounts: 888-687-2273
    • Twitter: @wamu

    Wells Fargo

    • Main Support Line: 800-642-4720
    • Apply by phone: 800-932-6736
    • Application Status: 800-967-9521
    • Pay Bill: 800-869-3557
    • Twitter: @WellsFargo
    • Twitter for Customer Service: @Ask_WellsFargo

    Wings Financial Credit Union

    Was this helpful?
    Yes No
    • Karl

      How are general customer service numbers “Backdoor numbers?” Most of these numbers are on the back of each card.

      • John Ganotis

        Originally we only had backdoor numbers on this page, but people were asking us for the main customer service line numbers too, so we added them to this page and now it’s a mix of both.

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