Skip to content

More Credit Resources

“Backdoor” Credit Card Company and Reconsideration Phone Numbers

Back

Advertiser Disclosure

Credit Card Insider is an independent, advertising supported website. Credit Card Insider receives compensation from some credit card issuers as advertisers. Advertiser relationships do not affect card ratings or our Editor’s Best Card Picks. Credit Card Insider has not reviewed all available credit card offers in the marketplace. Content is not provided or commissioned by any credit card issuers. Reasonable efforts are made to maintain accurate information, though all credit card information is presented without warranty. When you click on any ‘Apply Now’ button, the most up-to-date terms and conditions, rates, and fee information will be presented by the issuer. Credit Card Insider has partnered with CardRatings for our coverage of credit card products. Credit Card Insider and CardRatings may receive a commission from card issuers. A list of these issuers can be found on our Editorial Guidelines.

“Backdoor” Credit Card Company and Reconsideration Phone Numbers

11 min read
By Brendan Harkness Updated Sep 18, 2020

“Backdoor” Credit Card Company and Reconsideration Phone Numbers

At a glance

Need to get in touch with your credit card issuer? Try calling the number on the back of your card. If you don’t have your card on hand, don’t worry — we’ve compiled support hotlines for a broad selection of major U.S. issuers.

Want to check your application status on a credit account? Or ask for reconsideration with different terms?

It’s usually best to call the number on the back of your card when you need help. But if you can’t do that or need a different number, you can find other options here.

These numbers will help you get in touch with customer service reps as well as credit analysts and underwriters at a variety of issuers. In addition to basic customer support, they can often do things like:

  • Help you find credit cards that they issue
  • Find out your application status
  • Tell you more about why you got denied
  • Reconsider you for other credit products or terms
  • Give you a higher credit limit or lower APR
  • Help you use your rewards and benefits

You probably won’t get the direct line to executives at these banks, but calling these numbers might get you more help than the regular customer service line.

This list is constantly changing, and we do our best to keep it up to date. If you discover a new phone number, or would like to report one that is not working below, please email us or tweet us @CardInsider.

AAA

Credit Support

  • Main Support Line: 800-328-4850

Social Media

AccountNow

Credit Support

  • Main Support Lines: 866-925-2036, 877-762-2308

Social Media

ACE Cash Express

Credit Support

  • Main Support Line: 877-223-2274
  • Internet Payday Loans: 866-355-6815
  • Internet Installment Loans: 877-876-2274
  • Internet Title Loans: 877-769-2172
  • Store Loans: 877-223-2274
  • Loan Collections: 888-753-2355
  • Returned Checks: 888-753-2367
  • ACE Prepaid Debit Card Customers: 866-387-7363

Social Media

American Express

Credit Support

Personal Cards

  • Main Support Line: 800-528-4800
  • Apply by Phone: 800-243-3888
  • Pay Bill: 800-472-9297
  • Credit Bureau Team: 800-874-2717
  • Express Cash/Cash Advance: 800-227-4669
  • Membership Rewards: 800-297-3276
  • TDD/TTY: 800-221-9950
  • Click here for a list of international phone numbers

Small Business Cards

  • Main Support Line: 800-492-3344
  • Apply by Phone: 800-519-6736
  • Pay Bill: 800-472-929

Miscellaneous

  • Flight, Hotel, Car Online Support Line: 800-297-2977
  • Cruise Online Support: 800-297-5627
  • American Express Vacations: 800-335-3342
  • Platinum Travel Services: 800-443-7672

Social Media

Apple (Goldman Sachs)

Credit Support

  • Main Support Line: 877-255-5923

Social Media

Barclays / Barclaycard

Credit Support

  • Main Support Line: 866-928-8598
  • Card Activation: 877-408-8866
  • Self Service: 877-523-0478
  • International (call collect): 302-255-8888
  • Fax Number: 866-823-8178
  • TDD/TTY: 866-483-3705

Miscellaneous

  • Accessibility Coordinator: 1-800-309-6191

Social Media

Best Buy

Credit Support

  • Main Support Line: 888-574-1301
  • Outside the U.S., Canada, and Puerto Rico (call collect): 1-423-467-6543

Miscellaneous

  • Technical Assistance: 888-738-4624

Social Media

Bank of America

Credit Support

  • Main Support Line: 800-732-9194
  • Card Activation: 800-276-9939
  • Lost/Stolen Card Reporting: 800-732-9194
  • Application Status: 866-422-8089
  • Billing inquiries: 866-266-0212
  • Confirm Balance or Activity, New Accounts: 800-432-1000
  • Secured Accounts: 888-260-4696 – NON WORKING
  • International (call collect): 1-757-677-4701

Miscellaneous

  • Customer Satisfaction: 800-421-2110, 888-991-8222

Social Media

Bank of Hawaii

Credit Support

  • Main Support Line: 1-888-643-3888
  • Bank of Hawaii MyBankoh Rewards Credit Card customers: 1-888-455-5330
  • Bank of Hawaii Hawaiian Airlines® Consumer Credit Card: 1-866-250-2883
  • Bank of Hawaii Hawaiian Airlines® Business Credit Card: 1-866-686-5229
  • Credit Card Activation: 1-877-353-0956
  • Credit Card Reactivation: 1-877-406-2051
  • Balance and Transaction History: 1-877-406-2045
  • Transfers and Payments: 1-877-406-2047
  • Set a Travel Notification: 1-877-623-7008
  • Mail Your PIN: 1-877-623-6970
  • TDD/TTY: 1-888-643-9888

Miscellaneous

Social Media

Brex

Credit Support

  • Main Support Line: 833-228-2044

Social Media

Capital One

Credit Support

Personal Cards

  • Main Support Line: 800-CAPITAL (800-227-4825)
  • Customer Relations: 800-951-6951
  • Online Banking Support: 866-750-0873
  • Lost/Stolen Cards (including international; call collect): 804-934-2001
  • Apply for a Credit Card: 800-695-5500
  • Rewards Center: 800-228-3001
  • Fraud Protection: 800-427-9428, 800-239-7054
  • Secured Card – Initial Deposit: 800-219-7931
  • Account Specialist: 800-625-7866, 800-889-9939, 800-625-7866
  • Debt Recovery: 800-258-9319
  • Account Retention: 877-513-9959
  • Senior Escalation Account Managers: 800-707-0489
  • Foreign Calls: 804-934-2001
  • Charge Dispute Fax Number: 888-435-4217

Small Business Cards

  • Main Support Line: 800-867-0904
  • Online Banking Customer Service: 866-750-0873
  • Business Banking Customer Service to report lost or stolen cards: 877-987-4249
  • Report a Lost or Stolen Card (including international; call collect): 804-934-2001

Social Media

Chase

Credit Support

Personal Cards

  • Main Support Line: 800-432-3117
  • Application Status: 800-436-7927
  • Chase Credit Department: 888-688-6708
  • International calls (call collect): 302-594-8200

Business Cards

  • Main Support Line: 888-269-8690
  • International calls (call collect): 480-350-7099

Miscellaneous

  • Personal Banking Customer Service: 1-800-935-9935
  • Chase Executive Office: 888-622-7547

Social Media

Citi / Citibank

Credit Support

Personal Cards

  • Main Support Line: 800-950-5114
  • Apply By Phone/Application Status: 888-201-4523
  • Credit Card Application Status: 888-201-4523
  • Costco Card Application Status: 877-343-4118
  • General Rewards Assistance: 800-THANKYOU (800-842-6596)
  • Collections: 800-388-2200
  • Collections (Costco): 855-805-5486
  • Servicio al Cliente Español: 800-947-9100
  • Citi Credit Bureau Dispute Fax Number: 866-713-5028
  • TTY/TDD: 800-325-2865
  • Costco TTY/TDD: 866-210-0617

Business Cards

  • Main Support Line: 866-422-3091
Quick Guide

Citi Card-Specific Support Hotlines

Citi offers product- or family-specific support hotlines for most of its credit cards. For those card types that aren’t listed below, navigate to the Citi contact page, then follow these instructions:

Click “Give Us a Call”. Scroll down, and click “Citi® Cards”. Click “View More >” to browse the full list.

Miscellaneous

  • Internet Security Specialists: 888-285-9696

Social Media

Comenity

Credit Support

  • Main Support Line: 833-755-4354
  • Card-Specific Support Lines (recommended): Search the Comenity website
  • TDD/TTY: 888-819-1918
Quick Guide

Comenity Bank Card-Specific Support Hotlines

Comenity is known for issuing retail credit cards from a variety of big-leaguer retailers. The issuer provides product-specific support numbers for every card, but there are too many to list here, so we’ve included a few of the most popular below.

Social Media

Credit First National Association

Credit Support

  • Main Support Line: 800-321-3950

Social Media

Credit One Bank

Credit Support

  • Main Support Line: 877-825-3242
  • International support: 702-405-2042
  • Collections: 888-729-6274

Miscellaneous

  • Website-Related Questions: 800-797-4299

Social Media

Deserve

Credit Support

  • Main Support Line: 800-418-2362
  • International Support: 801-981-4334

Social Media

Digital Federal Credit Union

Credit Support

  • Main Support Lines: 508-263-6700, 800-328-8797
  • Report lost/stolen cards (after hours): 800-847-2911
  • TDD/TTY: 800-395-5146

Social Media

Diners Club International

Credit Support

  • Main Support Line: 800-234-6377
  • Outside the U.S.: 514-881-3735, 514-877-1577
  • Club Rewards: 800-234-4034
  • Collections: 844-377-8186
  • Internet Help Desk: 1-877-263-5018

Social Media

Discover

Credit Support

  • Main Support Line: 800-DISCOVER (800-347-2683)
  • Outside the U.S.: 801-902-3100
  • TDD/TTY: 1-800-347-7449

Social Media

Express

Credit Support

  • Main Support Line: 800-201-4955
  • TDD/TTY: 800-695-1788

Social Media

Fifth Third Bank

Credit Support

Personal Credit Cards

  • Main Support Line: 800-972-3030
  • Lost/Stolen Cards: 800-782-0279
  • Toll-Free Fraud Line: 513-900-3080
  • TDD/TTY: 800-546-7068

Business Credit Cards

  • Main Support Line: 877-534-2264

Social Media

First Bankcard

Credit Support

  • Main Support Line: 888-295-5540
  • Report Lost or Stolen Credit Card: 800-444-6938
  • User ID/Password Help or Technical Assistance: 888-467-2217
  • TDD/TTY: 855-827-9660

First National Bank of Omaha (FNBO)

Credit Support

  • Main Support Line: 888-530-3626
  • Report Lost or Stolen Credit Card: 800-444-6938

Social Media

First PREMIER Bank

Credit Support

  • Main Support Line: 800-987-5521

Social Media

Green Dot Bank

Credit Support

  • Primor Secured Card: 800-768-9897
  • Platinum Secured Card: 866-291-0818
  • Application Status: 609-454-0337

Social Media

Home Depot

Credit Support

  • Main Support Line: 866-875-5488, 800-677-0232
  • Application Status: 423-467-6957
  • Commercial Revolving Cards: 866-875-5489, 800-685-6691
  • Commercial Accounts: 866-875-5490, 800-395-7363

Miscellaneous

  • Home Depot Project Loan: 877-476-3860

Social Media

HSBC

Credit Support

  • Main Support Line: 888-385-8916
  • Lost/Stolen Cards: 800-462-1874

Social Media

Kaiku Finance

Credit Support

  • Main Support Line: 855-285-2458

Social Media

Key Bank

Credit Support

  • Main Support Line: 800-539-2968
  • Key Bank Credit Dispute Fax: 216-357-6404
  • TDD/TTY: 800-539-8336

Social Media

Lane Bryant

Credit Support

  • Main Support Line: 800-888-4163
  • TDD/TTY: 800-695-1788

Social Media

Lord & Taylor

Credit Support

  • Main Support Line: 866-465-8292

Social Media

Lowe’s

Credit Support

  • Main Support Line: 800-444-1408
  • Consumer Credit Cards/Business Accounts: 888-840-7651
  • Business Rewards: 866-537-1397
  • Accounts Receivable: 866-232-7443

Social Media

Macy’s

Credit Support

  • Main Support Line: 888-257-6757
  • Recovery Services: 800-543-9617

Social Media

MasterCard

Credit Support

Social Media

Mission Lane

Credit Support

  • Main Support Line: 855-570-3732

Social Media

Credit Support

  • Main Support Line: 888-842-6328
  • International Support Line: 703-255-8837
  • Free Financial Consultation: 888-503-7106 x48492

Social Media

Netspend

Credit Support

  • Main Support Line: 866-387-7363

Social Media

Nordstrom Card

Credit Support

  • Main Support Line: 866-491-7860
  • Nordstrom Visa Signature: 866-445-0433
  • Nordstrom Debit Cards and Retail Credit Cards: 800-964-1800
  • TDD/TTY: 800-934-3898

Social Media

PNC

Credit Support

Personal Credit Cards

  • Main Support Line: 800-558-8472

Business Credit Cards

  • Main Support Line: 800-474-2101

Miscellaneous

  • Virtual Wallet: 800-352-2255

Social Media

OneUnited Bank

Credit Support

  • Main Support Line: 877-663-8648
  • Card Activation: 800-423-7503
  • Lost/Stolen Cards (if you have the card number): 800-219-6390
  • Lost/Stolen Cards (if you don’t have the card number): 727-570-4881
  • Pay UNITY Visa bill with Western Union Speedpay: 844-231-6368

Social Media

OpenSky

Credit Support

  • Main Support Line: 1-800-859-6412

Social Media

PenFed Credit Union

Credit Support

  • Main Support Line: 800-247-5626, 724-473-6333
  • Card Activation/Set or Reset PIN: 877-856-9690
  • Reward Information
    • Points and Travel Rewards: 800-581-7786
    • Cash Rewards: 800-698-9990
  • Pathfinder Card Priority Pass Support: 855-241-9239
  • TDD/TTY: 800-225-6378

Social Media

Regions Bank

Credit Support

  • Main Support Line: 800-253-2265
  • Application Status: 888-462-7627

Miscellaneous

  • Main Support Line: 800-253-2265

Social Media

SaksFirst (Sak’s Fifth Avenue)

Credit Support

  • Main Support Line: 800-221-

Social Media

Sallie Mae

Credit Support

  • Main Support Line: 888-295-3447

Social Media

Sam’s Club

Credit Support

  • Main Support Line: 888-746-7726
  • Consumer Credit Card Services: 800-964-1917
  • Consumer MasterCard Services: 866-220-0254
  • Consumer World MasterCard Services: 844-335-5919
  • Business Credit Card Services: 800-203-5764
  • Business MasterCard Services: 866-220-2760
  • Direct Credit Services: 800-362-6196

Social Media

Sears

Credit Support

  • Main Support Line: 800-815-7700
  • Card Activation: 800-589-7327
  • Lost/Stolen Cards: 800-819-9000
  • Collections: 800-733-1116
  • International Support (call collect): 800-437-3277
  • TDD/TTY: 866-357-2484

Miscellaneous

  • Technical Difficulties: 800-815-7701

Social Media

Self

Credit Support

  • Main Support Line: 877-883-0999

Social Media

Shell

Credit Support

  • Shell $aver Card: 877-278-0083
  • Shell Card: 800-331-3703
  • Shell MasterCard Credit Card: 866-743-5562
  • U.S. Fleet Credit Cards: 844-802-6643
  • Apply by phone (non-fleet cards): 877-697-4355
  • Apply by phone (U.S. fleet cards): 888-260-0886
  • Apply by fax (U.S. fleet cards): 800-374-4568

Social Media

Shop Your Way

Credit Support

  • Main Support Line: 877-816-9063
  • International Support (call collect): 502-522-1600
  • TDD/TTY: 877-816-8691

Miscellaneous

  • Technical Difficulties: 877-254-8073

Social Media

Staples

Credit Support

  • Main Support Line: 800-333-3330
  • Text Helpline: 555-444

Social Media

Sunoco

Credit Support

  • Main Support Line: 866-635-7981
  • Consumer Credit Cards: 800-278-6626
  • Corporate Credit Cards: 800-935-3387

Social Media

Synchrony Bank

Credit Support

  • Main Support Line: 866-226-5638, 866-419-4096
  • Card-Specific Support Lines: Search on the Synchrony website

Social Media

Synovus Bank

Credit Support

  • Main Support Line: 888-796-6887

Social Media

TD Bank USA

Credit Support

  • Main Support Line: 888-561-8861
  • TD First Class Visa Signature: 877-468-3178
  • TD Ameritrade Credit Card: 877-468-3178

Social Media

Tiffany & Co.

Credit Support

  • Main Support Line: 800-827-1396, 800-843-3269

Social Media

TJ Maxx

Credit Support

  • Main Support Line: 800-926-6299
  • Rewards Credit Card: 800-952-6133
  • Rewards Platinum MasterCard: 877-890-3150
  • TJX Companies General Inquiries: 508-390-1000

Social Media

United Nations Federal Credit Union

Credit Support

  • Main Support Line: 800-891-2471
  • International Toll-Free Support Lines: See full list
  • Call Center: 347‑686‑6000
  • Fax: 347-686-6400

Social Media

USAA

Credit Support

  • Main Support Line: 800-531-8722, 210-531-8722

Social Media

U.S. Bank

Credit Support

Personal Credit Cards

  • Main Support Line: 800-285-8585
  • Application Status: 800-947-1444
  • Personal Check Cards: 800-872-2657
  • Offer Verification: 800-530-9454

Business Credit Cards

  • Main Support Line:866-485-4545
  • Business Check Cards: 800-673-3555
Quick Guide

U.S. Bank Card-Specific Support Hotlines

U.S. Bank offers separate support hotlines for most cards it issues. these numbers can be found below.

Personal Rewards Cards

  • U.S. Bank Altitude Go Visa Signature Card: 800-285-8585
  • U.S. Bank Altitude Reserve Visa Infinite Card: 844-357-2015
  • U.S. Bank Cash+, Cash Rewards, Perks+, Platinum, College, and Secured Visa Cards: 800-285-8585
  • U.S. Bank Premier Line: 888-444-BANK
  • U.S. Bank Credit-Line: 888-852-5786
  • FlexPerks Gold American Express Card: 866-311-5550

Co-Branded Travel Rewards Cards

  • LATAM Visa Card: 800-274-7200
  • Radisson Rewards Visa Card: 800-236-4012
  • SKYPASS Visa Signature Card: 866-359-4771
  • SKYPASS Visa Card: 866-286-8472

Retail Rewards Cards

  • Dillons REWARDS World Mastercard: 844-742-5806
  • Fred Meyer Rewards World Mastercard: 844-237-0594
  • Fry’s REWARDS World Mastercard: 844-742-5807
  • Harris Teeter REWARDS World Mastercard: 844-237-0596
  • King Soopers REWARDS World Mastercard: 844-742-5808
  • Kroger REWARDS World Mastercard: 844-237-0593
  • Mariano’s REWARDS World Mastercard: 866-230-4543
  • Pick ‘n Save/Metro Market REWARDS World Mastercard: 844-237-0597
  • Polaris Visa Card: 877-828-4726
  • Quicken World Mastercard: 833-235-0940
  • QFC REWARDS World Mastercard: 844-742-5809
  • Ralphs Rewards World Mastercard: 844-237-0595
  • REI Co-op World Elite Mastercard: 877-734-6060
  • REI Co-op Platinum Mastercard: 877-734-8742
  • Smith’s REWARDS World Mastercard: 844-742-5810

Social Media

Valero

Credit Support

  • Main Support Line: 800-333-3560

Social Media

Victoria’s Secret

Credit Support

  • Main Support Line: 800-695-9478

Social Media

Visa

Credit Support

  • Main Support Line: 800-847-2911
  • International Support Lines: Select your country on the Visa site to find the applicable toll-free support line
  • International Collect Line: 303-967-1096
  • U.S. TDD/TTY: 800-TDD-1213
  • Canada TDD/TTY: 305-278-4285
  • International TDD/TTY: 512-865-2002

Social Media

Wal-Mart

Credit Support

  • Main Support Line: 877-294-7880
  • Pay Bill (Walmart Credit Card): 877-294-7880
  • Pay Bill (Walmart Mastercard): 866-611-1148
  • Escalated Help Desk: 877-294-7541

Social Media

WebBank

Credit Support

  • Main Support Line: 1-844-994-2265

Wells Fargo

Credit Support

  • Main Support Line: 800-642-4720
  • Apply By Phone: 800-932-6736
  • Application Status (Visa cards): 800-967-9521
  • Application Status (American Express cards): 877-514-3717
  • Pay Bill: 800-869-3557
  • Redeem Rewards: 1-877-517-1358

Social Media

Wings Financial Credit Union

Credit Support

  • Main Support Line: 800-692-2274
  • Lost/Stolen Credit Cards: 800-449-7728/888-918-7801 (after hours)
  • International Lost/Stolen Credit Cards (call collect): 303-967-1096

Social Media

Was this helpful?
Yes No

Credit Card Insider receives compensation from advertisers whose products may be mentioned on this page. Advertiser relationships do not affect card evaluations. Advertising partners do not edit or endorse our editorial content. Content is accurate to the best of our knowledge when it's published. Learn more in our Editorial Guidelines.

Do you have a correction, tip, or suggestion for a new post? Contact us here.

The responses below are not provided or commissioned by bank advertisers. Responses have not been reviewed, approved or otherwise endorsed by bank advertisers. It is not the bank advertisers' responsibility to ensure all posts are accurate and/or questions are answered.