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“Backdoor” Credit Card Company and Reconsideration Phone Numbers
Need to get in touch with your credit card issuer? Try calling the number on the back of your card. If you don’t have your card on hand, don’t worry — we’ve compiled support hotlines for a broad selection of major U.S. issuers.
It’s usually best to call the number on the back of your card when you need help. But if you can’t do that or need a different number, you can find other options here.
These numbers will help you get in touch with customer service reps as well as credit analysts and underwriters at a variety of issuers. In addition to basic customer support, they can often do things like:
Help you find credit cards that they issue
Find out your application status
Tell you more about why you got denied
Reconsider you for other credit products or terms
Give you a higher credit limit or lower APR
Help you use your rewards and benefits
You probably won’t get the direct line to executives at these banks, but calling these numbers might get you more help than the regular customer service line.
This list is constantly changing, and we do our best to keep it up to date. If you discover a new phone number, or would like to report one that is not working below, please email us or tweet us @CardInsider.
General Rewards Assistance: 800-THANKYOU (800-842-6596)
Collections: 800-388-2200
Collections (Costco): 855-805-5486
Servicio al Cliente Español: 800-947-9100
Citi Credit Bureau Dispute Fax Number: 866-713-5028
TTY/TDD: 800-325-2865
Costco TTY/TDD: 866-210-0617
Business Cards
Main Support Line: 866-422-3091
Quick Guide
Citi Card-Specific Support Hotlines
Citi offers product- or family-specific support hotlines for most of its credit cards. For those card types that aren’t listed below, navigate to the Citi contact page, then follow these instructions:
Click “Give Us a Call”. Scroll down, and click “Citi® Cards”. Click “View More >” to browse the full list.
Citi/AAdvantage Cards, Citi Dividend American Express Card: 888-766-2484
Card-Specific Support Lines (recommended): Search the Comenity website
TDD/TTY: 888-819-1918
Quick Guide
Comenity Bank Card-Specific Support Hotlines
Comenity is known for issuing retail credit cards from a variety of big-leaguer retailers. The issuer provides product-specific support numbers for every card, but there are too many to list here, so we’ve included a few of the most popular below.
Ann Taylor
ALL Rewards Credit Card: 866-730-7902
ALL Rewards Mastercard: 888-292-5707 (Mastercard), 866-214-6964 (World Mastercard)
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The responses below are not provided or commissioned by bank advertisers. Responses have not been reviewed, approved or otherwise endorsed by bank advertisers. It is not the bank advertisers' responsibility to ensure all posts are accurate and/or questions are answered.