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“Backdoor” Credit Card Company and Reconsideration Phone Numbers

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“Backdoor” Credit Card Company and Reconsideration Phone Numbers

6 min read
Brendan Harkness By Brendan Harkness Updated Sep 27, 2019

“Backdoor” Credit Card Company and Reconsideration Phone Numbers

Want to check your application status on a credit account? Or ask for reconsideration with different terms?

It’s usually best to call the number on the back of your card when you need help. But if you can’t do that or need a different number, you can find other options here.

These numbers will help you get in touch with customer service reps as well as credit analysts and underwriters at a variety of issuers. In addition to basic customer support, they can often do things like:

  • help you find credit cards that they issue
  • find out your application status
  • tell you more about why you got denied
  • reconsider you for other credit products or terms
  • give you a higher credit limit or lower APR
  • help you use your rewards and benefits

You probably won’t get the direct line to executives at these banks, but calling these numbers might get you more help than the regular customer service line.

This list is constantly changing, and we do our best to keep it up to date. If you discover a new phone number, or would like to report one that is not working below, please email us or tweet us @CardInsider.

AAA

  • Main Support Line: 800-328-4850

AccountNow

  • Main Support Line: 866-925-2036

ACE Cash Express

  • Main Support Line: 877-223-2274

American Express

Personal Cards

Small Business Cards

  • Main Support Line: 800-492-3344
  • Apply by Phone: 800-519-6736
  • Pay Bill: 800-472-9297

Travel Services

  • Flight, Hotel, Car Online Support Line: 800-297-2977
  • Cruise Online Support: 800-297-5627
  • American Express Vacations: 800-335-3342
  • Membership Rewards: 800-297-3276
  • Platinum Travel Services: 800-443-7672

Barclays / Barclaycard

  • Main Support Line: 866-928-8598
  • Credit Card Activation: 877-408-8866
  • Fax Number: 866-823-8178
  • International (call collect): 302-255-8888
  • Twitter: @BarclaycardUS
  • Twitter for Customer Support: @AskBCUS
  • International Twitter: @Barclaycard

Best Buy

My Best Buy® Credit Card, MasterCard®, and Visa®

  • Main Support Line: 888-574-1301
  • Technical Assistance: 888-738-4624
  • Outside the U.S., Canada, and Puerto Rico (call collect)
  • Twitter: @BestBuy

Bank of America

  • Main Support Line: 800-732-9194
  • Lost/Stolen Card Reporting: 800-732-9194
  • Confirm Balance or Activity, New Accounts: 800-432-1000
  • Credit Card Activation: 800-276-9939
  • Secured Accounts: 888-260-4696
  • International (call collect): 302-255-8888
  • Customer Satisfaction: 800-421-2110, 888-991-8222
  • Application Status: 877-721-9405
  • Twitter: @BankOfAmerica
  • Twitter for Customer Support: @BofA_Help

Bank of Hawaii

  • Bank of Hawaii MyBankoh Rewards Credit Card customers: 1-888-455-5330
  • Bank of Hawaii Hawaiian Airlines® Consumer Credit Card: 1-866-250-2883
  • Bank of Hawaii Hawaiian Airlines® Business Credit Card: 1-866-686-5229

Capital One

Personal Cards

  • Main Support Line: 800-CAPITAL (800-227-4825)
  • Foreign Calls: 804-934-2001
  • Rewards Center: 800-228-3001
  • Online Banking Support: 866-750-0873
  • Fraud Protection: 800-427-9428, 800-239-7054
  • International calls to report lost or stolen cards (call collect): 804-934-2001
  • Apply for a Credit Card: 800-695-5500
  • Automated Application Status: 800-548-4593
  • Secured Card – Initial Deposit: 800-219-7931
  • Payment Protection Service: 888-527-6904
  • Account Specialist: 800-625-7866, 800-889-9939, 800-625-7866
  • Customer Relations: 800-951-6951
  • Debt Recovery: 800-258-9319
  • Account Retention: 877-513-9959
  • Senior Escalation Account Managers: 800-707-0489
  • Charge Dispute Fax Number: 888-435-4217
  • Twitter: @CapitalOne
  • Twitter for Customer Support: @AskCapitalOne
  • Twitter for Capital One Careers: @CapitalOneJobs
  • Twitter for Capital One Future Edge Investing for Good: @YourFutureEdge
  • Twitter for Capital One Investing: @COFInvesting

Small Business Cards

  • Main Support Line: 800-867-0904
  • Online Banking Customer Service: 866-750-0873
  • International calls to report lost or stolen card (call collect): 804-934-2001
  • Business Banking Customer Service to report lost or stolen cards: 877-987-4249
  • Online Banking Customer Service: 877-442-3764
  • Twitter for Capital One Spark Business: @CapitalOneSpark

Chase

Personal Cards

  • Main Support Line: 800-432-3117
  • International calls (call collect): 302-594-8200
  • Application Status: 800-436-7927
  • Credit Analyst: 888-245-0625
  • Chase Executive Office: 888-622-7547
  • Chase Credit Department: 888-688-6708
  • Twitter: @Chase
  • Twitter for Customer Support: @ChaseSupport
  • Twitter for J.P. Morgan: @jpmorgan

Business Cards

  • Main Support Line: 888-269-8690
  • International calls (call collect): 480-350-7099
  • Twitter for Chase for Business: @ChaseforBiz

Citi / Citibank

Personal Cards

  • Main Support Line: 800-347-4934
  • Lost/Stolen Cards and Account Info: 800-950-5114
  • Internet Security Specialists: 888-285-9696
  • Credit Card Application Status: 888-201-4523
  • Costco Card Application Status: 877-343-4118
  • General Rewards Assistance: 800-THANKYOU (800-842-6596)
  • Servicio al cliente espanol: 800-947-9100
  • Citi AAdvantage® Cards: 888-766-2484
  • Citi Credit Bureau Dispute Fax Number: 866-713-5028
  • Twitter: @Citi
  • Twitter for Customer Support: @AskCiti

Business Cards

  • Main Support Line: 866-422-3091
  • CitiBusiness AAdvantage Cards: 800-732-6000

Credit First National Association

  • Main Support Line: 800-321-3950

Digital Federal Credit Union

  • Main Support Lines: 508-263-6700, 800-328-8797
  • Report lost/stolen cards (after hours): 800-847-2911
  • Twitter: @DCUcreditunion

Diners Club International

  • Main Support Line: 800-234-6377
  • Outside the U.S.: 514-877-1577
  • Twitter: @DinersClub

Discover

  • Main Support Line: 800-DISCOVER (800-347-2683)
  • Outside the U.S.: 801-902-3100
  • TDD: 1-800-347-7449
  • Twitter: @Discover

Express

  • Main Support Line: 800-201-4955
  • TDD/TTY: 800-695-1788

First Bankcard

  • Main Support Line: 888-295-5540
  • Report Lost or Stolen Credit Card: 800-444-6938
  • User ID/Password Help or Technical Assistance: 888-467-2217
  • Hearing Impaired Customers with TDD Equipment: 855-827-9660
  • Request Cardmember Agreement: 888-295-5540

First National Bank of Omaha

  • Main Support Line: 888-530-3626
  • Report Lost or Stolen Credit Card: 800-444-6938

First Premier Bank

  • Main Support Line: 800-987-5521

GE Moneybank

  • Main Support Line: 866-419-4096
  • Credit Analysit/Credit Solutions: 866-519-6441

Home Depot

  • Main Support Line: 866-875-5488
  • Commercial Revolving Cards: 866-875-5489
  • Commercial Accounts: 866-875-5490
  • Home Depot Project Loan: 877-476-3860
  • Credit Analyst: 800-677-0232
  • Application Status: 423-467-6957
  • Twitter: @HomeDepot
  • Twitter for Customer Support: @HomeDepot_Care

HSBC

  • Main Support Line: 888-385-8916
  • Application Status: 866-574-4421
  • Credit Analyst: 866-551-0258
  • Twitter for US: @HSBC_US
  • Twitter for entire company: @HSBC

Kaiku Finance

  • Main Support Line: 855-285-2458
  • Twitter: @kaiku

Key Bank

  • Main Support Line: 800-539-2968
  • Application Status: 888-201-4523
  • Key Bank Credit Research Fax: 216-357-6404
  • Twitter: @keybank
  • Twitter for Customer Support: @KeyBank_Help

Lane Bryant

  • Main Support Line: 866-886-4731
  • Credit Inquiries: 800-888-4163
  • Twitter: @lanebryant

The Loft

  • Main Support Line: 888-563-8444
  • International line: 614-534-2756
  • TDD/TTY: 800-695-1788
  • Twitter: @LOFT

Lord & Taylor

  • Main Support Line: 866-465-8292
  • Balance Inquiries: 800-223-7440
  • Twitter: @lordandtaylor

Lowe’s

  • Main Support Line: 888-840-7651
  • Business Account: 888-840-7651
  • Business Rewards: 866-537-1397
  • Accounts Receivable: 866-232-7443
  • Application Status: 800-445-6937
  • Lowe’s Fraud/Underwriting/Credit Department: 800-444-1408
  • Twitter: @Lowes
  • Twitter for Customer Support: @LowesCares

Macy’s

  • Main Support Line: 888-257-6757
  • Recovery Services: 800-543-9617
  • Twitter: @Macys

MasterCard

  • Main Support Line: 888-842-6328
  • Free Financial Consultation: 888-503-7106 x48492
  • Twitter: @NavyFederal
  • Twitter for Customer Support: @NavyFederalHelp

Netspend

Nordstrom Bank

  • Main Support Line: 866-491-7860
  • Nordstrom Visa Signature: 866-445-0433
  • Nordstrom Platinum Visa and Retail: 800-964-1800
  • Twitter: @Nordstrom

PNC

  • Main Support Line: 800-762-2265
  • Twitter: @PNCBank

OneUnited Bank

  • Main Support Line: 877-663-8648
  • Twitter: @oneunited

PenFed Credit Union

  • Main Support Line: 800-247-5626
  • Account Information: 402-951-2353
  • Report Lost/Stolen Card: 800-556-5678
  • Reward Information: 800-247-5626
  • Twitter: @PenFed

READYdebit

  • Main Support Line: 866-295-2460
  • Twitter: @readydebit

Regions Bank

Sak’s First

  • Main Support Line: 800-221-8340
  • Twitter: @saks

Sallie Mae

  • Main Support Line: 800-587-7309
  • Credit Department: 877-564-7965
  • Credit Analyst: 877-903-7968
  • Twitter: @SallieMae

Sam’s Club

  • Main Support Line: 888-746-7726
  • Consumer Credit Card Services: 800-964-1917
  • Consumer MasterCard Services: 866-220-0254
  • Business Credit Card Services: 800-203-5764
  • Business MasterCard Services: 866-220-2760
  • Direct Credit Services: 800-362-6196
  • Twitter: @SamsClub

Sears

  • Main Support Line: 800-815-7700
  • Card Activation: 800-589-7327
  • Technical Difficulties: 800-815-7701
  • Lost/Stolen Card Reporting: 800-819-9000
  • Collections: 800-733-1116
  • Sears Credit Bureau Dispute Fax Number: 866-533-1820
  • Twitter: @Sears
  • Twitter for Customer Support: @searscares

Shell Fleet Card

  • Main Support Line: 800-223-3296
  • Twitter: @Shell

Staples

  • Main Support Line: 800-333-3330
  • Twitter: @Staples

Sunoco

  • Main Support Line: 866-635-7981
  • Corporate Credit Card: 800-935-3387
  • Twitter: @Sunoco

Synchrony Bank

  • Main Support Line: 866-226-5638
  • Credit card information: 855-220-3806
  • Twitter: @SYFNews
  • Twitter for Customer Support: @AskSynchrony

Synovus Bank

  • Main Support Line: 888-796-6887
  • Twitter: @Synovus

TD Bank USA

  • Main Support Line: 888-751-9000
  • Twitter: @TDBank_US

Tiffany

TJ Maxx

  • Main Support Line: 800-926-6299
  • Rewards Credit Card: 800-952-6133
  • Rewards Platinum MasterCard: 877-890-3150
  • Twitter: @tjmaxx

United Nations Federal Credit Union

  • Main Support Line: 800-891-2471
  • Twitter: @UNFCU

USAA

U.S. Bank

  • Main Support Line: 800-872-2657
  • Alternate Number: 800-947-1444
  • Debt Recovery Services: 800-308-3648
  • Twitter: @usbank

Valero

  • Main Support Line: 800-333-3560

Victoria’s Secret

Visa

Wal-Mart

  • Main Support Line: 877-294-7880
  • Commercial Accounts: 800-301-5546
  • Card Underwriting: 877-294-7548
  • Escalated Help Desk: 877-294-7541
  • Twitter: @Walmart

Washington Mutual / WaMu

  • Main Support Line: 800-356-0011
  • New Accounts: 888-687-2273
  • Twitter: @wamu

Wells Fargo

  • Main Support Line: 800-642-4720
  • Apply by phone: 800-932-6736
  • Application Status: 800-967-9521
  • Pay Bill: 800-869-3557
  • Twitter: @WellsFargo
  • Twitter for Customer Service: @Ask_WellsFargo

Wings Financial Credit Union

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  • Karl

    How are general customer service numbers “Backdoor numbers?” Most of these numbers are on the back of each card.

    • John Ganotis

      Originally we only had backdoor numbers on this page, but people were asking us for the main customer service line numbers too, so we added them to this page and now it’s a mix of both.