I've had this card since 1998. Recently I received a bill showing a late payment. I immediately looked for my previous months bill because I pay my bills and file them when I receive them. In short, I didn't find a bill for that month. So, because the amount of the late payment was so low, I went ahead and paid it rather than fighting with Kohls. Then I tried to set up an autopay so that no future bills would be missed even if I didn't received a bill. When I called Kohls Customer Service, I explained all of this to them. They said if I had missed a payment, I could not set up an autopay for a couple of billing cycles. This makes no sense unless Kohls is making extra $$$ by failing to send out statements resulting in late fees. Then, by not letting me sign up for autopay, I can't prevent this from happening again. I told customer service to look at my account history to see that my payments were made on time. This did absolutely no good. I am a MVC cardholder and have a good credit score. No effort was made on my behalf to help resolve this issue. I love to shop at Kohls both in the store and online. If I wasn't such a fan of the store I would cancel this card. However, since their good sales are tied to their credit card I won't. My recommendation to others is to set up autopay before you have a credit issue, because Kohls customer service isn't going to help after you have a problem.