My grandson just turned 16 yrs. old, so I purchased him one for his birthday. The initial one I got from the store, I posted money on and registered it online. I also filled out information for me to get a second card with his name on it, because I had to get the original one in my name, because I'm 18 or over (actually, 60). I send him the one from the store (with no name on it) until the "real" one comes. It was here in a few days. I open the envelope and there's my card with my name on it, but no 2nd card for it. I called customer service immediately and they said I couldn't signed up for one for him, until this one came, but that's NOT what they told me before. So, I go back online to now signed up for a 2nd card for the 2nd time. Now, I'm red flagged! He must be 18 or over to have one in his name, though the original one is registered to me. The curious thing is, I got no red flag when I 1st applied for a card for him, before the permanent one came. I called customer service again, and they stated the Federal law doesn't allow you to have a 2nd card for anyone under 18. All along, I told them he was 16 and they never said any of this to me before, neither did the red flag come up when I initially registered the card from the store: They simply didn't send me the 2nd one. Customer service had at least 4 opportunities to tell me this during my several calls, because each time I told them his age and why I bought it in the 1st place. It was a way to send him money when he needed it, and they never said a word until everything was completed with the "real" card coming in the mail and being activated. I feel like they do this on purpose so you'll keep the card. I was ticked off! I've had a card with Greendot from the on start of it appearing in RiteAid, about 18 yrs ago, and I've loved it, but this situation didn't set well with me at all! 2 star rating re: student card; otherwise, 5 star rating!