To Citibank regarding my LL Bean Mastercard:I have never paid a credit card bill late, or not in full, In my life. On February 25, 2019, I called in to process my payment of the full amount of the February statement of $1,062.61. I never pay the minimum payment. I pay my full balance every month, and have done so with every bill I have ever had, from anywhere, my entire life. The due date was March 1st. When I called, it appeared that there was a problem with payment processing over the phone. So, I connected to a customer service rep. who stated that there were "issues" that day with processing payments over the phone. So, she volunteered to try and process my over-the-phone payment herself. It was futile, and the payment did not process. She told me to call back after midnight, as the problem should be rectified. She assured me that the payment did not take at the time she tried. She assured me of this six times. So, I called after midnight, as I did not want my payment to be anywhere near late. A man in customer service assisted me this time. He tried to process my payment, and he said it satisfactorily processed during this second attempt. He assured me ten times that this was the only payment and that the prior attempt a few hours earlier did not do not go through. I was very concerned, as you would have taken close to $2,200 from my checking account, which I did not have as a balance. So, I foolishly trusted your company. Sure enough, two days later I find out that you took TWO payments of 1,062.61 from me. You overdrew my account, and caused a utility bill to be returned as NSF. I called your lousy company and had the misfortune to speak with Hannah, on your "management team" in Tennessee, who couldn't have been more disrespectful, rude, and unhelpful to me. I have never bounced a payment of any kind in 61 years of life. She told me basically to go to hell, and that I would not receive a refund of the approximately $1,100.00 that you have stolen from me, for close to one month. I demanded that this entire overpayment that YOU stole from me be immediately electronically transferred back into my bank account. She said I would not receive my refund quickly because there were approximately "three weeks of people" ahead of me waiting for refunds. Are you kidding me? This is all recorded, and you can feel free to listen to your own lousy tapes. I asked her who the head of CITIBANK is, and she said "I will not tell you. Go look it up yourself on Google". This is all recorded. I am suing you, and I have complained to LL BEAN about their transfer of their Barclay Visas to your bank. I will never do business with LL BEAN again, either, because of you. You are going to pay mightily for this. You have depleted my entire bank account by stealing my funds, and you couldn't care less. You are beyond despicable. I have now contacted my bank, and they are attempting to retrieve the extra payment from you. However, it could take up to ten days. I asked "Hannah" if she was willing to contact my bank and the utility company about what YOU had caused, through no fault of mine, and her answer was "this is your problem to take care of". You are going to have very big problems when I am done with you. Oh, and, by the way, just type in "LL Bean Mastercard & Citibank", and you will read about all of the others who have experienced what I have from your very sad company. I doubt you care at all. I am also submitting a criminal complaint with the the district attorney in MA. You are beyond pathetic.