My Best Buy™ Visa

Don’t make the mistake and do what I did. Last year I went to Best Buy’s and workers were hounding me to get a credit card with them. The lady said it’s a good card and it’s like getting free money. So I was stupid and opened a card. Long story short,1 year later my balance was 900.00 something & so they slammed me with a 500.00 interest fee and want it paid NOW 😐 so now not only is my card negative but it is messing with my credit score and instead of me having 726 I have 543 as a credit score🤬 so I called them to maybe get a payment plan but all’s they said was there’s nothing they can do for me with a attitude!!!👊🏻 I’m ripping this stupid ass card up and they can take the payments I’m gonna pay them and they can stick it we’re the sun doesn’t shine!!!! SCAMMERS!!!!!!!!!!!

I have been seeking resolution since the end of June, 2018 regarding my Best Buy Citibank credit card statement, about which I have never received and about which Citibank credit card claims I signed up for e-statements. I have called, composed a 3 page letter and faxed it. I have called again, as I am not at all pleased nor have I received any satisfaction as to how the credit card company has replied or handled the case. Long story short, it is my customer again company. While Citibank has credited two late fees back to me, the end result is that I never received a paper statement for a $20 purchase so the late fees piles up for 2 months and my credit scored drop 100 points. Luckily my score was solid to begin with but that is beside the point. The credit card has claimed that it is my fault for not receiving the e-statements since I can not offer any proof. How can I offer proof if I never received an e-statement. They have treated me like an ignorant person who knows nothing about technology as well as an idiot who doesn't know how to check my emails. I explained that I do not do e-statements. Period. I also explained that if I received an email reminder via Best Buy re: Geek squad protection plan, why am I not receiving e-statement? THEY HAVE NO ANSWER TO THAT. I have told them they have lost a customer and they seem to not care about that or my situation.

Either skip the card altogether or remember to CANCEL it after getting a discount on a big purchase for opening it. My long dormant card suddenly accumulated the type of charges that any CREDIBLE bank would have flagged. I wasn't watching it because I never used it. I happened to look at the email and saw a bill. Customer service was awful. I asked to report the disputed charges and they wouldn't connect me to the correct department. When several phone calls later I got someone who acted like she believed me, I still had to ASK her to close the account so that it wouldn't accumulate more charges while they investigated. She wanted to send me a knew card, and I had to very firmly tell her not to -- that I wanted the account closed. Am I being clear here? Because these were words I used that seemed not to have been understood. I called back later, after going the social media route and had a completely different experience where the problem seemed to have been solved, but I'm still waiting for some kind of affidavit to fill out. All I can say is it's shocking that Citibank is allegedly behind this card. I mostly use my Chase card and they've flagged suspicious online activity and contacted me immediately. it doesn't make sense that this activity wasn't AUTOMATICALLY flagged on a dormant card. And it also should have taken one five minute phone call to resolve this -- not a frustrating day.

I set up a payment through a secondary account, and I was still charged another payment from an account that didn't have enough money in it. So I was double charged from best buy, and charged a returned check fee from my bank. Calling their service hotline I received amazing service from Nathaniel and I am thankful for their although it was my fault for not realizing I was signed up for auto pay. They refunded me the payment from the second payment and they will reimburse me the returned check fee. I highly recommend getting this credit card, store is amazing and so is the hotline/over the phone workers. At other places they could be real jerks, but not here at best buy.

I DIDN'T LIKE HOW MY ACCOUNT WAS HANDLED - IT'S SHOULD BE PAPERLESS BUT STATEMENTS NEED TO BE E-MAILED. I NEVER RECEIVED ANY STATEMENT FOR THE OCT. CHARGE IN NOVEMBER AN DECEMBER. I ONLY KNEW ABOUT THIS AS CREDIT KARMA E-MAILED ME SAYING MY CREDIT SCORE WENT DOWN DUE TO THIS BILL NOT BEING PAID. SO THE $19.99 CHARGED WENT UP TO $98 PLUS! BUT THE MOST THAT CAN BE DONE IS TO PAY $61.40 TO SETTLE THIS ACCOUNT FOR A $19.99 CHARGED. LOOKS LIKE THIS IS HOW YOU MAKE MONEY - NOT SENDING STATEMENT BUT SAYS WERE SENT AND NOW PENALIZES BIGTIME. THE BAD PART IS - I ONLY USE THIS FOR BEST BUY CHARGES . THANKS CREDIT KARMA FOR LETTING ME KNOW MY CREDIT SCORE WENT DOWN DUE TO NON PAYMENT OF THIS ACCOUNT OTHERWISE THIS COULD HAVE INCREASED TO HUNDRED OF DOLLARS FOR PENALTY.