Every time I have called to speak with a CS rep, I have been less than pleased. However, the most recent time really takes the cake. I noticed fraudulent charges on my card from the previous day, so I called to report it. The first representative I spoke with told me to "wait it out" and maybe the charges wouldn't post to my account. Umm, I've never had my card number stolen before, but that sounds like the worst advice I have ever heard. They also told me that they cannot do anything about the fraudulent charges until they post to the account. After asking a lot of questions, the CS rep finally said they would cancel my current number and send me a new card. I was told that if I noticed any other charges that I hadn't made to make sure to call them back. I told her that I still could not understand why they couldn't make sure the charges didn't go through because I didn't want to be responsible for someone else making purchases. She said she would transfer me to another department. After speaking with the new CS rep, I was told they would initiate a fraud report. Phew. Good. Then, she said they would credit my account, and I'd receive a paper form in the mail (WHAT??) to fill out and return to dispute the charges. I have yet to receive the new card, or the form. In addition, when I tried to log into my account later to make sure there weren't any new charges...I had been locked out of my account. I called to speak with a CS rep again who assured me that locking me out of my account was for my own safety (really?). I asked how I was supposed to tell if any new charges had been made. Her response was, "I can read the history to you". I am less than pleased with this credit card. The rewards are nice, but the CS reps are the worst I've ever had to deal with. I don't feel that this is a safe or secure credit card.