American Express® Serve®

The Serve® card is a prepaid card backed by American Express®. With the Serve® prepaid account you may only spend up to the amount of money previously deposited, unless you have previously linked a backup account.

American express offers two other Serve prepaid cards as well, the American Express Serve FREE Reloads Card, and the Serve Cash Back. The American Express Serve FREE has the same benefits as the Serve plus free cash reloads at over 45,000 locations. The Serve Cash Back has the same features as the Serve, but it also offers 1% cash back on all purchases, a rarity among prepaid cards.

Check your balance online

You can check the balance of a Serve card online at any time on the American Express website.

This is not actually a credit card!

Keep in mind prepaid cards do not help you build credit since they don’t report to the credit bureaus. If you have bad credit and would like to build credit, a secured card may be a better option.

Secured credit cards »

Credit cards for bad credit »

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Quick View

Quick View

  • Rewards


  • Signup Bonus None
  • Chip Technology None
  • Foreign Transaction Fee 2.7% after conversion to U.S. Dollars
  • Intro Balance Transfer APR -
  • Regular Balance Transfer APR -
  • Cash Advance APR -
  • Penalty APR -
  • Late Fee -
  • Returned Payment Fee -

Card Benefits

Check your card's Guide to Benefits to learn the specific benefits your card offers and how to access them. Learn more about credit card benefits here.

This card comes with American Express benefits.  Below is what’s listed on the American Express website. You will be provided with a list of specific benefits when you get your card in the mail.


  • Membership Experiences: Tickets and savings to sporting events and entertainment.
  • Amex Offers: Special offers on dining, shopping, and more!
  • 24/7 Customer Service: Access to customer support around the clock.
  • Tranfer Funds Between Cards for Free
  • Link a Bank Account for Free
  • Set Aside Money in Reserve for Free


  • Fraud Protection: Cardholders are protected against fraudulent charges.
  • FDIC Insurance: Money in American Express Serve Accounts is eligible for FDIC insurance. Temporary card funds are not eligible.


  • Purchase Protection: Provides coverage against theft and damage for up to 90 days for eligible items.


  • Global Assist Hotline®: Assistance setting up services during travel emergencies, whether it be medical, legal, financial, or another emergency. Examples include medical and legal referrals, assistance with cash wires, passport replacement, missing luggage and more. Cardholders are responsible for third-party service provider fees.
  • Roadside Dispatch: 24/7 help with roadside emergencies. Examples towing, changing a flat, or boosting a battery. Cardholders are responsible for third-party service provider fees.

Unboxing Video

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Visitor Reviews

Read about experiences others have had with this card and leave your own review here.

Submit your review

Create your own review

Average rating:  
 55 reviews
by Stephanie
Horrible Customer Service

When depositing checks you have to wait 10 BUSINESS days for the first check to clear. This is something that is only written in the fine print AFTER you deposit the check. If you search the website there is no mention of this in their terms and conditions. When speaking to customer service the first reps. have no knowledge of this. They said it would clear in 48 hours. When it did not I was put through to a manager who said that the reps. had no business telling me it would clear that quickly and that it would take 10 days. Half the reps. have no idea what is going on. They do not even try to fix the mistake. They just say it isn't their problem.

by greg lee,ABERDEEN NC

I was told by American Express Serve this morning,Dec 7 , 2016 not to use my card for hotel charges because fund holds went from 7 days to 30 days . I was told by Belle the AE rep to only use it for meals and small purchases . The new policy that holds your funds for hotels for 30 days instead of 7 . DONT USE THIS CARD ANYMORE .You will be royally ripped off .

by Caroline

The best card on the marke! I like getting my paycheck 2 days earlier, and the ability to add fund that are available immediately. Love the fact I can get up to 4 additional linked cards for my children and add funds from my card to theirs instantly! Awesome! That is great way to give allowances to each child baded upon their good grades or chores. There is no monthly fee with the addition of $500 or direct deposit. I have had the card for about 3+ years. ALso, I get my money faster than the credit union.

by Noyfb
Excellent Pre-Paid Debit Card

The card is excellent. Lowest fees (only $1/month) unless you deposit more than $500/month, then no fees. No fees to load money at many retailers, including Rite Aid, CVS, 7-11 and Dollar General. No fees to use MoneyPass ATMs (you can find them here: The only drawback is that Amex is not accepted by all merchants.

by Christina Volker
Not happy with card

Have used this prepaid card for the last few years and I am in the process of switching cards because of the inconsistencies in posting direct deposits. My paycheck has posted as early as Tuesday and as late as Thursday. Also do not like that customer service can barely speak English.

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