I have an upcoming trip to Italy, one element of which is a stay at one of Amex's fine hotels. When I read the review claiming the American Express service has been outsourced to Expedia my alarm prompted me to contact American Express. I copied the scathing review and included it in my conversation. American Express categorically denied that their travel service has ben outsourced to Expedia. Furthermore, the agent has escalated the complaint further up the food chain for additional investigation.My own experience with American Express Platinum has been uniformly excellent. If I experience anything to corroborate this complainer's account I'll come back and correct what I'm saying here. Until then, I'm inclined to believe the poster is a competitor or otherwise disgruntled person.In addition to the fact I've already reported, namely that the American Express Platinum travel service has NOT been outsourced to Expedia, here's more evidence that the reviewer is a malign troll. He says "Happened again with the rental car, I’m put into a line with a bunch of chain smoking, price shopping, red necks and listed like Expedia again and the guy behind the counter treats me like it."When an American Express Platinum member opts to join, say, Avis Preferred or Hertz Gold Plus (which is free to cardholders), the member receives physical membership cards specifying the level of membership. He was "put into a line" despite having substantiating credentials? Notice also that what he says slimes Expedia. Expedia users are "chain smoking, price shopping, red necks?" And treated like 2nd class citizens by suppliers? Oh, in exactly which rental car pickup facility is smoking a single cigarette, let alone anything resembling chain smoking, permitted?Austin's disparaging review is derogatory fiction.