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Where To Get Credit Card Price Protection: Chase, Capital One, and More

7 min read
By Ellen Sirull Feb 06, 2020 | Updated Oct 01, 2020

You get home with your brand new TV, finish setting it up, and turn it on for the first time. What do you see? An ad for the same TV, from a different store, but for $100 less!

So maybe that’s a bit farfetched, but price protection helps you address this frustrating situation — buying a product and shortly after seeing the price drop on it.

This benefit isn’t offered as much anymore, though. Many credit card issuers had price protection but discontinued it throughout 2018 and 2019, opting for others like travel insurance and purchase protection. The growth of apps and services to help people find lower prices may have contributed to its demise.

Here’s the price protection status of some major credit card companies; click or tap the names to see more details.

Issuer/Network Price Protection
American Express No (available with networked cards from other issuers)
Bank of America No
Capital One Yes (certain business cards)
Chase Yes (certain co-branded cards)
Citi No
Discover No
Mastercard Yes (certain cards only)
U.S. Bank No
Visa Yes (certain cards only)
Wells Fargo Yes (only one card)

How Credit Card Price Protection Works

If your credit card does offer price protection as a benefit, it will be fairly easy to use. The process is pretty similar across various card companies, but refer to the Guide to Benefits that came with your card for more details (or contact the benefit administrator, at the appropriate phone number below).

1. Identify the Price Drop

Finding the lower price ultimately falls on you, the consumer. There’s an app for that, though (or several apps, actually). Paribus and Sift are two that help you find out if an item you bought drops in price. For some cards, only prices in print advertisements are honored, not online prices.

You’re on the clock, too, as you usually have from 30–60 days to identify the price drop to make a claim for the difference. You should take note of the specific timeframes and amounts you can claim.

2. Organize Your Paperwork

Next, you’ll need to pull together your receipt, your card statement showing the purchase, the advertisement confirming the reduced price of the item, and potentially any other documentation you may have.

You’ll usually need to prove that the advertised item is identical to the one you bought, so you may have to include a model or product number.

3. Submit Your Claim

Usually, this involves calling to get the process started, though Mastercard does have an online form for cardholders to use. There’s often a claim form to fill out, and the customer service representative will confirm any additional documentation you’ll need to provide to process your refund request.

What’s Eligible?

Items may have to be purchased in the United States to be covered, depending on your card. You can often make claims on purchases made using rewards, like points or cash back, as well.

But there are quite a few limitations; some typical restrictions include items purchased on, in, or during:

  • Internet auction sites like eBay
  • Advertisements of seasonal or discontinued items
  • Liquidation or going out of business sales

Some common categories of items usually not covered include:

  • Animals, living plants, and perishables
  • Boats, cars, and motorized vehicles
  • Cell phone contracts
  • Items for commercial or professional use
  • Jewelry, antiques, and collectibles
  • Items with a manufacturer or merchant rebate
  • Real estate items and items installed in a home, like a garage door opener
  • Refurbished and used items
  • Traveler’s checks
  • Tickets to events and attractions

Common Coverage Limits and Timeframes

Most card issuers offering price protection give you either 30 or 60 days from the date of purchase to file a claim. You can usually claim up to $250 per item and $1,000 per year, though some business cards go up to $500 per item and $2,500 annually.

While price protection policies vary, you should also know that only the actual product itself is covered, so taxes, shipping, and handling costs aren’t included.

You typically need to act quickly after finding the ad with the lower price, as well. You may have as little as 10 days after the publication of the ad to make your claim.

Price Protection Details by Credit Card Issuer

American Express

Amex price protection is not universally available but is offered through some cards issued by other financial institutions, including Navy Federal Credit Union. American Express just serves as the network for these cards, not the issuer, and provides some of the benefits.

  • Benefit known as: Best Value Guarantee
  • Details: If you see a print ad for a lower-priced item identical to the one you purchased with your card, you can get a refund of the price difference.
  • Time period: Within 30–90 days of purchase, depending on the card; for the Navy Federal card, the advertisement must be dated within 30 days after the date of purchase
  • Refund amount: A minimum price difference of $10; up to $250 per item and $1,000 annually per card account
  • Fine print: You won’t get reimbursed for taxes, shipping, or handling costs, and there’s a limit of one refund request per item purchased. The Best Value Guarantee only qualifies with print advertisements, not price comparisons found online.
  • Submitting a claim: Call 1-866-843-6873 (Navy Federal) to request a refund.

Bank of America

Bank of America credit cards don’t offer price protection.

Capital One

While most Capital One consumer credit cards don’t offer price protection, there are a few business credit cards that do as part of their World Elite Mastercard benefits:

Capital One® Spark® Cash for Business

Our rating
Min. credit levelExcellent
Details
Annual Fee$0 intro for first year; $95 after that
Regular APR18.49% Variable
Apply Now

securely on the issuer's website

The information related to Capital One® Spark® Cash for Business has been collected by Credit Card Insider and has not been reviewed or provided by the issuer or provider of this product.

Capital One® Spark® Cash Select for Business

Our rating
Min. credit levelGood
Details
Annual Fee$0
Regular APR14.49% - 22.49% Variable
Apply Now

securely on the issuer's website

The information related to Capital One® Spark® Cash Select for Business has been collected by Credit Card Insider and has not been reviewed or provided by the issuer or provider of this product.

Capital One® Spark® Miles for Business

Our rating
Min. credit levelGood
Details
Annual Fee$0 intro for first year; $95 after that
Regular APR20.99% Variable
Apply Now

securely on the issuer's website

The information related to Capital One® Spark® Miles for Business has been collected by Credit Card Insider and has not been reviewed or provided by the issuer or provider of this product.

Capital One® Spark® Miles Select for Business

Our rating
Min. credit levelGood
Details
Annual Fee$0
Regular APR14.49% - 22.49% Variable
Apply Now

securely on the issuer's website

The information related to Capital One® Spark® Miles Select for Business has been collected by Credit Card Insider and has not been reviewed or provided by the issuer or provider of this product.

  • Benefit known as: Price Protection
  • Details: If you see a print ad or non-auction online ad for a lower-priced item identical to the one you purchased, you can be reimbursed for the price difference.
  • Time period: Within 60 days of purchase; you must submit a claim within 10 days of the publication of the advertisement featuring a lower price
  • Refund amount: Up to $500 per item and $2,500 annually per card account
  • Fine print: You must have charged the full amount of the eligible item to your card. Only purchases made in the U.S. are eligible.
  • Submitting a claim: Call 1-844-288-2140 to request a refund. You’ll have to return the claim form and the requested documentation within 20 days of contacting the benefit administrator.

Chase

Some cards such as the Chase Sapphire Preferred® Card (Review) and Chase Sapphire Reserve® (Review) used to have price protection, but Chase discontinued this benefit as of August 2018 for most cards. Some co-branded Chase cards still have it:

United Club℠ Business Card

Our rating
Min. credit levelGood
Details
Annual Fee$450
Regular APR18.24%–25.24% Variable
Apply Now

securely on the issuer's website

  • 2X miles per dollar spent on United Airlines purchases
  • 1.5X miles per dollar spent on all other purchases
  • 100,000 bonus miles for spending $10,000 on purchases in the first 3 months
  • First and second checked bags are free for you and one companion
  • MileagePlus Premier® members may receive free upgrades when traveling on an award ticket
  • Current United Club members can apply and be reimbursed for the unused portion of your membership once approved
  • No close-in awards booking fees on United tickets
  • Unlimited miles that never expire
  • Complimentary employee cards
  • No foreign transaction fees
  • No blackout dates
  • $450 annual fee
  • Benefit known as: Price Protection
  • Details: If a card purchase you made in the U.S. is advertised for less in print or online, you can be reimbursed for the difference.
  • Time period: Within 90 days of purchase; however, you must call the benefit administrator within 21 days of the date of the advertisement showing your product at a lower price
  • Refund amount: Up to $500 per item and up to $2,500 per year
  • Fine print: For advertisements of cash only, close-out, liquidation, and going-out-of-business sales, this benefit is limited to $50 for each item and $150 per year per account.
  • Submitting a claim: Call 1-888-880-5844. You’ll then need to return the completed claim form within 45 days.

Citi

The price protection benefit for Citi credit cards, known as Citi Price Rewind, is no longer available as of September 2019.

Discover

Discover discontinued price protection on all of its cards in November 2018.

Mastercard

Mastercard ended price protection benefits for almost all of its cards in July 2019. However, a few issuers still provide it with some of their cards, including:

HSBC Premier World Elite Mastercard® Credit Card

Our rating
Min. credit levelExcellent
Details
Annual Fee$395
Regular APR17.24% or 21.24% Variable
Apply Now

securely on the issuer's website

  • 3X Rewards Program points per dollar on travel
  • 2X points per dollar on dining
  • 1X point per dollar on all other net purchases
  • 50,000 Rewards Program bonus points worth $750 in airfare when booked online through HSBC Rewards, after spending $4,000 in the first three months of opening your account
  • Earn unlimited points that don’t expire
  • No blackout dates or restrictions on most major airlines
  • Made of metal

ABOC Platinum Rewards Mastercard® Credit Card

Our rating
Min. credit levelGood
Details
Annual Fee$0
Regular APR12.90% - 22.90% Variable
Apply Now

securely on the issuer's website

  • 0% Intro APR on Purchases for 12 months; after that the variable APR will be 12.90% – 22.90% (V), based on your creditworthiness
  • Earn 5x rewards on up to $1,500 in combined purchases each quarter in popular categories such as dining, groceries, travel, and automotive
  • No upper limit on the points you can accumulate, and since points never expire, you can save up for a big award!
  • Earn Points on Every Purchase! It’s simple: $1 = 1 Point
  • No Annual Fee or Foreign Transaction Fee
  • Select Your Rewards Your Way
  • No Foreign Transaction Fee

Amalgamated Bank of Chicago Union Strong Card

Our rating
Min. credit levelGood
Details
Annual Fee$0
Regular APR9.25% Variable
Apply Now

securely on the issuer's website

  • 0% Intro APR on Purchases for 12 months and Balance Transfers for 18 months; after that the variable APR will be 9.25% (V), based on your creditworthiness.
  • Earn $150 statement credit after you spend $1,200 on purchases within the first 90 days from account opening
  • Earn 5x rewards on up to $1,500 in combined purchases each quarter in popular categories such as dining, groceries, travel,
    and automotive
  • No upper limit on the points you can accumulate, and since points never expire, you can save up for a big award!
  • Earn Points on Every Purchase! It’s simple: $1 = 1 Point
  • No Annual Fee
  • Select Your Rewards Your Way
  • Benefit known as: Price Protection
  • Details: If you buy a new item entirely with your Mastercard and/or accumulated points from the card for yourself or to give as a gift, you can get a refund of the price difference if you see either a printed advertisement or non-auction online ad with a lower price.
  • Time period: Within 60 days of purchase; you must submit a claim within 180 days of publication of the advertisement
  • Refund amount: Up to $250 per item and up to four claims per client account over a 12-month period
  • Fine print: It’s not valid on printed advertisements or non-auction internet advertisements that display pricing lower than your purchased item due to rebates, special offerings, bonuses, free items/giveaways, manufacturer’s coupons, or special financing.
  • Submitting a claim: Call 1-800-MASTERCARD (1-800-627-8372) to request a claim form. You can also submit a claim online here.

U.S. Bank

U.S. Bank does not currently issue any cards that offer price protection.

Visa

Only certain Visa Signature cards now offer price protection, like the Wells Fargo Visa Signature® Card listed next.

Wells Fargo

Here’s the only Wells Fargo card that offers price protection:

Wells Fargo Visa Signature® Card

Our rating
Min. credit levelFair
Details
Annual Fee$0
Regular APR13.49%–26.49% Variable
Apply Now

securely on the issuer's website

  • Earn 5 points for every $1 spent on gas, grocery, and drugstore net purchases (purchases minus returns and credits) for the first 6 months, then…
  • Earn 1 point for every $1 spent on all other purchases
  • 50% more value when redeemed for airfare ( 20,000 points is a $300 value toward airfare redemption or a $200 value toward cash redemption)
  • Pool rewards with other Go FarTM Rewards customers to reach a common goal
  • Take up to 5 full years to enjoy the points you earn
  • Free access to your FICO® Credit Score with Wells Fargo Online®
  • Details: Covers the difference in price between a qualifying purchase and a printed advertisement for the exact item for less at any retail store.
  • Time period: Within 60 days of the original purchase date if the claim is made within 10 days of publication of the printed advertisement.
  • Refund amount: $250 per item and $1,000 annually per card account
  • Fine print: You must have charged either a portion or the entire purchase price of the eligible item. You will only be reimbursed up to the amount charged to your account or the program limit.
  • Submitting a claim: Call 1-800-553-7520 to request a refund on an item. You’ll have to return the price protection claim form and the requested documentation within 20 days of contacting the benefit administrator.

Retail Price Protection

Price protection is often listed by credit card issuers as secondary to and only to be used after any store policies offering a lowest-price guarantee, or any other form of refund for price differences. Some retailers do offer price matching, so ask a manager or check the store’s policies. Like credit card companies, however, more retailers are putting restrictions on this. For example, Amazon price protection used to exist but doesn’t any longer.

The bottom line is that it doesn’t hurt to ask if you see a lower price shortly after buying something. You may be able to get the lower price matched with no hassle.

Price Protection vs. Purchase Protection

These two benefits sound similar but are really very different. Many major card issuers do offer purchase protection, which provides reimbursement or a replacement if an item you buy is lost or stolen for approximately 90–120 days after you purchase it.

Benefits to Consider When Getting a New Card

Price protection is just one of the benefits you may get depending on which cards you have in your wallet.

Credit card companies often promote elite benefits like travel credits and airport lounge access. However, when you’re considering a new credit card, you’ll want to weigh all the features including the annual fee, APR, rewards, and any other perks.

Even the less exciting offerings, like travel insurance, extended warranties, and return protection can sometimes end up saving you quite a bit of cash (and frustration).

Was this helpful?
At a glance

Price protection is a credit card benefit that can provide reimbursement if you see an item you bought being advertised for a lower price. Not as many credit card companies are offering it these days, though.

Credit Card Insider receives compensation from advertisers whose products may be mentioned on this page. Advertiser relationships do not affect card evaluations. Advertising partners do not edit or endorse our editorial content. Content is accurate to the best of our knowledge when it's published. Learn more in our Editorial Guidelines.

The information related to Capital One® Spark® Cash for Business, Capital One® Spark® Cash Select for Business, Capital One® Spark® Miles for Business, and Capital One® Spark® Miles Select for Business have been collected by Credit Card Insider and have not been reviewed or provided by the issuer or provider of these products.

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