Updated Nov 30, 2020 | Published Sep 13, 2019 • 8 min read
Credit Card Insider is an independent, advertising supported website. Credit Card Insider receives compensation from some credit card issuers as advertisers. Advertiser relationships do not affect card ratings or our Editor’s Best Card Picks. Credit Card Insider has not reviewed all available credit card offers in the marketplace. Content is not provided or commissioned by any credit card issuers. Reasonable efforts are made to maintain accurate information, though all credit card information is presented without warranty. When you click on any ‘Apply Now’ button, the most up-to-date terms and conditions, rates, and fee information will be presented by the issuer. Credit Card Insider has partnered with CardRatings for our coverage of credit card products. Credit Card Insider and CardRatings may receive a commission from card issuers. A list of these issuers can be found on our Editorial Guidelines.
Credit card purchase protection offers an extra measure of safety if something you purchase breaks or is stolen. Terms vary by card, issuer, and network, but per-item coverage typically tops out at $500–$1,000, and coverage duration tends to extend from around 90–120 days after the item was purchased.
Credit Card Insider receives compensation from advertisers whose products may be mentioned on this page. Advertiser relationships do not affect card evaluations. Advertising partners do not edit or endorse our editorial content. Content is accurate to the best of our knowledge when it's published. Learn more in our Editorial Guidelines.
If you’ve ever bought something only to have it break or get stolen, you know the disappointment and money it can cost if it’s not covered by a warranty.
All’s not lost, though, if you have a credit card with purchase protection. Read on to learn more about this benefit and how it can save you money when you’d typically be out of luck.
What Is Credit Card Purchase Protection?
It’s a benefit some credit cards offer to help protect eligible purchases against accidental damage, theft, and sometimes loss (depending on the card).
There are various guidelines as far as what’s covered, how long the coverage lasts, and the amount covered, which depend on the specific card used for the purchase. Most Amex, Mastercard, and Visa cards offer purchase protection of some type.
For most cards, to be eligible for coverage, you must charge some portion of the purchased item to your credit card account. Some programs require you to charge the entire purchase to your card.
The reimbursement method usually depends on the card and the issue with the item. Most likely, you’ll experience one of two methods:
Repair or replace the item. A damaged item may be repaired, rebuilt, or replaced wholly or in part. A stolen item may be replaced. You will be notified of the decision to repair, rebuild, or replace your item after making a claim.
Reimbursement for the original purchase price. You may be reimbursed for the covered item, up to the amount spent for the purchase. Any maximum coverage amounts will apply.
What Credit Cards Offer Purchase Protection?
The purchase protection coverage you get depends on your specific credit card issuer, network, and card.
Coverage usually ranges from approximately $500–$1,000 per item, up to $50,000 annually. When it comes to coverage duration, it’s often from 90–120 days after the date of purchase.
Up to 120 days in most states for accidental damage or theft
Up to 90 days in New York, Indiana, Guam, Puerto Rico, and Northern Mariana Islands
In addition to the above coverage, Amex Platinum, Amex Gold, and Delta Reserve cardholders also get up to 120 days for lost items (90 days in New York, Indiana, Guam, Puerto Rico, and Northern Mariana Islands)
File a claim within 30 days of the incident, or as soon as reasonably possible
Typically up to 90 days; check with your specific financial institution
File a claim within 60 days of the incident, or as soon as reasonably possible
How to Know If Your Card Has Purchase Protection
If you’re trying to figure out if your credit card offers purchase protection, you may be able to see your card benefit details via your online account dashboard (depending on your card issuer). Or, you can check your cardholder Guide to Benefits, which is typically sent to you along with your card.
You can also call the customer support number on the back of your card. They may be able to tell you whether or not your card offers it, or they may have to send you a Guide to Benefits.
Who Gets Purchase Protection Coverage?
Usually, primary and additional cardholders (like authorized users) who are U.S. residents (including Puerto Rico and the U.S. Virgin Islands) are eligible for purchase protection coverage. Gifts bought by a cardholder on an eligible card are often covered. Additionally, items purchased with rewards points are typically eligible.
How Long Does It Take to Close Out a Claim?
The length of time to get your funds (or a returned product) varies depending on the card and the details needed to process the claim (e.g. they may need to follow up with you and request more information). Usually once all the information is received and confirmed, and items are returned if necessary, claims are often processed within 5–15 days.
Do You Also Need to File an Insurance Claim?
If you have any applicable personal insurance (such as homeowner’s, renter’s, or automobile) related to the item, you may be required to file a claim with your insurance company, and to submit a copy of any claims settlement from your insurance along with your purchase protection claim form.
What’s Usually NOT Covered?
The exclusions sections of purchase protection programs are lengthy. So, before you buy something and expect it to be covered, it’s a good idea to review the details of your specific card. That way you won’t be in for a disappointing surprise later on.
Some common purchases that usually aren’t covered include:
Animals and living plants
Antiques and collectibles
Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle
Jewelry and watches in your baggage unless they are hand-carried and under your personal supervision
Perishables and consumables
Collectibles like rare stamps or coins
Perfumes and cosmetics
Items with a limited life such as rechargeable batteries
Rented or leased items
Traveler’s checks, cash advances, tickets, gift cards
Used or pre-owned items
Business fixtures, including, but not limited to, air conditioners, refrigerators, heaters and/or any item that cannot be removed without causing damage to the structure
Items purchased for resale, professional, or commercial use
Some damage and loss types that are usually excluded include:
Damages resulting from normal wear and tear
Items that mysteriously disappear, meaning they vanish in an unexplained manner
Items lost during any illegal behavior
How to Make a Purchase Protection Claim
If you have something break or get stolen and want to use your purchase protection, here’s what you’ll need to do. Again, purchase protection policies will vary by credit card and the process may differ slightly from what you see here.
You can always call the phone number on the back of your credit card to ask specific questions about your purchase protection eligibility, and learn how to get started filing a claim.
You don’t usually have to sign up or enroll for purchase protection. Usually, you’ll just need to file a claim. The general steps to take often include:
Filing a police report if an item was stolen.
Contacting your card issuer immediately when the theft, damage, or loss occurs.
Having your receipt as well as any incident or police report available when calling to make a claim.
Presenting a copy of your credit card statement to show the account number and that the purchase was made on the card with coverage.
If the item is damaged, keeping the item (as you may need to send it in to process the claim).
Completing the requested paperwork and forms as well as following up on any additional information requested.
Additionally, here are some details on how to start a purchase protection claim with different card issuers and networks.
American Express Purchase Protection Instructions
You can file a claim or check the status of a claim by:
Rose Gold is back. You can now choose between Gold or Rose Gold.
Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months.
Earn 4X Membership Rewards® Points on Restaurants worldwide, including takeout and delivery, plus, earn 4X points for Uber Eats purchases too.
Earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
$120 Uber Cash: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
$120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub, Seamless, The Cheesecake Factory, Ruth’s Chris Steak House, Boxed, and participating Shake Shack locations. This can be an annual savings of up to $120. Enrollment required.
Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
No Foreign Transaction Fees.
Annual Fee is $250.
American Express is a Credit Card Insider advertiser.
Earn 60,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
Earn 3 Points per $1 spent at Restaurants and Supermarkets
Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
Earn 1 Point per $1 spent on all other purchases
Annual Hotel Savings Benefit
60,000 Points are redeemable for $600 in gift cards when redeemed at thankyou.com
No expiration and no limit to the amount of points you can earn with this card
No Foreign Transaction Fees on purchases
Citi is a Credit Card Insider advertiser.
Reviewing Credit Card Benefits
Purchase protection is just one of the useful benefits you may get depending on which cards you have in your wallet.
Card issuers love to advertise the big flashy benefits, like travel credits and airport lounge access. When considering a new credit card, you’ll want to weigh all the features including the annual fee, APR, rewards, and those interesting perks.
Ellen Sirull is a writer with over 15 years of experience, covering topics from personal finance to identity protection to credit and credit cards. Her work has been featured on CNBC, New York Daily News, Fox News, Yahoo! Finance, AOL Finance, Experian and the Identity Theft Resource Center. She enjoys spending time with her family and traveling as much as possible and is always thinking about how best to invest her own money for retirement and her family’s well-being.
Do you have a correction, tip, or suggestion for a new post? Contact us here.
The responses below are not provided or commissioned by bank advertisers. Responses have not been reviewed, approved or otherwise endorsed by bank advertisers. It is not the bank advertisers' responsibility to ensure all posts are accurate and/or questions are answered.